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TRCI-26-04597
Comarch Developer / L2-L3 Support Engineer (Network Inventory & Service Management)
Contract L2/L3 support engineer with Comarch development experience to support a large-scale network inventory and service management ecosystem. The role focuses on triage and resolution of complex incidents across resource inventory (physical/logical objects like cables, hardware, GIS/address), service catalogue and orchestration, configuration/connectivity modelling for active and passive network elements, and data integration/API orchestration between a Common Data Model (CDM) and the Comarch-based platform. Requires strong incident management, RCA documentation, and collaboration with L1 teams, vendors, and third parties to meet SLAs, plus contribution to runbooks and knowledge base content.
Position summary
- Location
- United Kingdom
- Workplace
- Remote
- Employment
- Contract
- Experience
- Minimum 5 years and Maximum 7 years
Role overview
Why This Role Matters.
Contract L2/L3 support engineer with Comarch development experience to support a large-scale network inventory and service management ecosystem. The role focuses on triage and resolution of complex incidents across resource inventory (physical/logical objects like cables, hardware, GIS/address), service catalogue and orchestration, configuration/connectivity modelling for active and passive network elements, and data integration/API orchestration between a Common Data Model (CDM) and the Comarch-based platform. Requires strong incident management, RCA documentation, and collaboration with L1 teams, vendors, and third parties to meet SLAs, plus contribution to runbooks and knowledge base content.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Investigate and resolve incidents related to service catalogue management, service orchestration, and lifecycle management for both customer-facing and resource-facing services.
03
Support configuration management activities including analysis of technology domains, interface configurations, and connectivity modelling for active and passive network elements.
04
Diagnose and resolve data integration failures, including issues with API orchestration calls between the Common Data Model (CDM) and the platform, ensuring accurate object creation and updates.
05
Collaborate with L1 support teams, escalating unresolved issues and providing detailed incident documentation, root cause analyses, and resolution notes.
06
Liaise with platform vendors and third-party teams where required to progress and resolve complex technical issues within agreed SLAs.
07
Contribute to the creation and maintenance of knowledge base articles, runbooks, and support documentation to improve team efficiency and first-time resolution rates.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Comarch
Required
02
Network Inventory
Required
03
Resource Inventory
Required
04
Service Management
Required
05
Service Catalogue
Required
06
Service Orchestration
Required
07
Lifecycle Management
Required
08
Configuration Management
Required
09
Connectivity Modelling
Required
10
Active Network Elements
Required
11
Passive Network Elements
Required
12
GIS
Required
13
Address Data
Required
14
Data Integration
Required
15
API Orchestration
Required
16
Common Data Model
Required
17
CDM
Required
18
Incident Management
Required
19
L2 Support
Required
20
L3 Support
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Comarch platform experience (development and/or advanced support)
L2/L3 production support (incident triage, diagnosis, resolution)
Network inventory / resource inventory concepts (physical and logical resources)
Service catalogue management and service lifecycle management concepts
Service orchestration concepts (customer-facing and resource-facing services)
Configuration management and connectivity modelling for network elements (active and passive)
Data integration troubleshooting (API orchestration calls, object create/update failures)
Root cause analysis (RCA) and high-quality incident documentation
Working with SLAs and coordinating with vendors/third parties
Preferred
Nice to Have
Knowledge base/runbook authoring and support process improvement
Experience with GIS/address data in network inventory contexts
Experience collaborating closely with L1 support teams and structured escalation practices
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Comarch Developer / L2-L3 Support Engineer (Network Inventory & Service Management)
One page, about two minutes. We only ask for what we actually need to have a first conversation.