01
ServiceNow
Required
TRCI-26-06187
Business Process Consultant (ServiceNow Workflows)
Business Process Consultant to lead end-to-end process improvement and workflow design engagements using ServiceNow. The role partners with technical consultants and customer stakeholders to run requirements workshops, translate needs into functional specifications, user stories and acceptance criteria, define testing/KT materials, and drive automation and operational outcomes. Expected to act as functional lead, resolve escalations, coach junior consultants, and apply AI-enabled tools and core AI concepts to streamline workflows and generate insights in customer contexts.
Position summary
- Location
- Sweden
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 6 years and Maximum 8 years
Role overview
Why This Role Matters.
Business Process Consultant to lead end-to-end process improvement and workflow design engagements using ServiceNow. The role partners with technical consultants and customer stakeholders to run requirements workshops, translate needs into functional specifications, user stories and acceptance criteria, define testing/KT materials, and drive automation and operational outcomes. Expected to act as functional lead, resolve escalations, coach junior consultants, and apply AI-enabled tools and core AI concepts to streamline workflows and generate insights in customer contexts.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
02
workflow
Required
03
workflows
Required
04
process automation
Required
05
functional specifications
Required
06
user stories
Required
07
acceptance criteria
Required
08
UAT
Required
09
testing strategy
Required
10
knowledge transfer
Required
11
requirements workshops
Required
12
customer journey
Required
13
AI tools
Required
14
AI-powered tools
Required
15
AI-driven insights
Required
16
ethical AI
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Business process consulting and end-to-end process improvement
Requirements gathering via workshops and stakeholder facilitation
Workflow analysis and workflow design aligned to customer journey
Functional specifications and translating business needs to functional requirements
User stories and acceptance criteria
Testing strategy definition (UAT approach) and knowledge transfer documentation
ServiceNow workflow/product knowledge applied in customer engagements
Ability to lead/resolve complex issues through analysis and resolution
Collaboration with technical consultants, operations, and business stakeholders
Leadership/mentoring (coaching associate/junior consultants, handling escalations)
Understanding and practical use of AI tools in workflows (automation/insights) and awareness of ethical considerations
Preferred
Nice to Have
ServiceNow certifications in aligned workflow
Product feedback/continuous improvement contributions to product teams
Comfort running projects independently
Professional services consulting background (explicitly mentioned as qualification)
Ability to travel up to 50%
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Business Process Consultant (ServiceNow Workflows)
One page, about two minutes. We only ask for what we actually need to have a first conversation.