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TRCI-26-05525
Application Support Analyst (MES Apriso / ERP Microsoft Dynamics 365 F&O)
On-site application support role at the Stade factory providing hypercare and ongoing issue resolution for end users on the shop floor and in the office. The position supports an MES (Apriso) and an ERP/finance system (Microsoft Dynamics 365 Finance & Operations), acting as a single point of contact to triage incidents, translate user problems into clear tickets for central development/support teams, and track issues through to closure in both helpdesk and development tools. German language and strong user communication are required; experience with Apriso and/or D365 F&O is preferred, with training provided for the other system and their interfaces.
Position summary
- Location
- Germany
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 6 years and Maximum 10 years
Role overview
Why This Role Matters.
On-site application support role at the Stade factory providing hypercare and ongoing issue resolution for end users on the shop floor and in the office. The position supports an MES (Apriso) and an ERP/finance system (Microsoft Dynamics 365 Finance & Operations), acting as a single point of contact to triage incidents, translate user problems into clear tickets for central development/support teams, and track issues through to closure in both helpdesk and development tools. German language and strong user communication are required; experience with Apriso and/or D365 F&O is preferred, with training provided for the other system and their interfaces.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
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The role will be supporting both an MES (Manufacturing Execution System) – Apriso and an ERP (financial system) – Microsoft Dynamics 365 Finance and Operations
03
Experience with one or the other is preferred though we will provide training for both at Hexcel and the interfaces between them
04
Must have effective communications skills with users on the factory floor as well as office workers
05
Will be asked to discuss issues with users and then translate them including documenting the issues for the central Development team and support team to resolve
06
Will be expected to track issues for the Site both in the helpdesk issue system and the software development environment to ensure follow-up and closure
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Will be a member of the D365 / Apriso Deployment team working as hypercare support to assist Site staff as a single point of contact. Will work with the IT Solution Support team and the IT Development teams to drive problem resolution.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Apriso
Required
02
MES
Required
03
Manufacturing Execution System
Required
04
Microsoft Dynamics 365
Required
05
Dynamics 365 Finance and Operations
Required
06
D365 F&O
Required
07
ERP
Required
08
helpdesk
Required
09
ticketing system
Required
10
hypercare
Required
11
deployment support
Required
12
interfaces
Required
13
integration
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Application support / L2 support experience for business software users
Incident management: triage, troubleshooting, escalation, follow-up to closure
Ticketing/helpdesk system usage and disciplined documentation
Ability to translate user-reported issues into clear technical problem statements for development/support teams
Effective communication with factory-floor users and office users
German language fluency
On-site availability in Stade (factory-based support)
Preferred
Nice to Have
MES support experience (Apriso)
ERP support experience (Microsoft Dynamics 365 Finance & Operations)
Experience supporting integrations/interfaces between MES and ERP
Hypercare support experience during deployments/go-lives
Experience working with central development teams and solution support teams
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for Application Support Analyst (MES Apriso / ERP Microsoft Dynamics 365 F&O)
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