01
TRCD-26-06751
AI Platform Support Engineer
This contract role supports enterprise SaaS and AI platforms, with a focus on reliable administration and L2 operational support. The core requirements are enterprise platform administration, identity and access management, integrations and APIs, security and compliance awareness, service diagnostics, and ITSM practices. ChatGPT Enterprise or another enterprise generative AI platform, Microsoft 365 Copilot, AI governance, DLP, automation scripting, and ITIL knowledge are desirable rather than required. The structured input indicates 8–10 years of experience and Bengaluru; the description does not specify a work mode or an experience range. The role also requires clear documentation, stakeholder communication, and coordination with vendors and internal resolver teams.
Position summary
- Location
- India
- Workplace
- On-site
- Employment
- Contract
- Experience
- Minimum 8 years and Maximum 10 years
Role overview
Why This Role Matters.
This contract role supports enterprise SaaS and AI platforms, with a focus on reliable administration and L2 operational support. The core requirements are enterprise platform administration, identity and access management, integrations and APIs, security and compliance awareness, service diagnostics, and ITSM practices. ChatGPT Enterprise or another enterprise generative AI platform, Microsoft 365 Copilot, AI governance, DLP, automation scripting, and ITIL knowledge are desirable rather than required. The structured input indicates 8–10 years of experience and Bengaluru; the description does not specify a work mode or an experience range. The role also requires clear documentation, stakeholder communication, and coordination with vendors and internal resolver teams.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Good understanding of SSO, SAML, OAuth 2.0, Microsoft Entra ID, SCIM provisioning, RBAC and enterprise identity lifecycle management.
03
Experience with APIs, integrations, connectors and administration automation.
04
Understanding of enterprise security controls, audit logging, data protection, privacy and compliance requirements.
05
Ability to analyse service health, usage data and technical logs to diagnose platform issues.
06
Practical experience supporting enterprise SaaS platforms in an L2 capacity.
07
Experience with incident, problem, change, request and knowledge management practices.
08
Experience coordinating complex technical issues with third-party vendors and internal resolver teams.
09
Ability to create clear operational documentation, runbooks and support knowledge.
10
Strong stakeholder communication and service ownership mindset.
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
Enterprise SaaS
Required
02
ChatGPT Enterprise
Required
03
Microsoft 365
Required
04
Microsoft Copilot
Required
05
Copilot Studio
Required
06
Google Workspace
Required
07
ServiceNow
Required
08
Zendesk
Required
09
Atlassian Cloud
Required
10
SSO
Required
11
SAML
Required
12
OAuth 2.0
Required
13
Microsoft Entra ID
Required
14
Azure AD
Required
15
SCIM
Required
16
RBAC
Required
17
REST API
Required
18
API integrations
Required
19
Connectors
Required
20
PowerShell
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
Administration of enterprise SaaS platforms
Enterprise identity and access management, including SSO, SAML, OAuth 2.0, Microsoft Entra ID, SCIM, RBAC, and identity lifecycle management
APIs, integrations, connectors, and administration automation
Understanding of enterprise security controls, audit logging, data protection, privacy, and compliance
Service health, usage data, and technical log analysis for issue diagnosis
L2 support of enterprise SaaS platforms
Incident, problem, change, request, and knowledge management practices
Coordination of technical issues with vendors and internal resolver teams
Operational documentation, runbooks, stakeholder communication, and service ownership
Preferred
Nice to Have
Administration of ChatGPT Enterprise or another enterprise generative AI platform
Microsoft 365 Copilot, Copilot Studio, or enterprise AI governance
DLP, information protection, eDiscovery, audit, and compliance tooling
PowerShell, Python, REST APIs, or workflow automation
ITIL Foundation or equivalent service management knowledge
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for AI Platform Support Engineer
One page, about two minutes. We only ask for what we actually need to have a first conversation.