01
TRCI-26-06370
AD/Director level – ServiceNow Telco Program
This is a contract, London-based AD/Director-level role leading end-to-end delivery of a large ServiceNow transformation for a telecom client. The role requires 18+ years in IT or digital transformation, including 10+ years managing large enterprise programs, and strong experience with multi-vendor delivery and scaled Agile approaches such as SAFe. Candidates need strong ServiceNow platform understanding across areas including ITSM, ITOM, CMDB, TSOM, TSM and integrations; hands-on platform experience is not mandatory. Remedy service assurance knowledge is also mentioned, while preferred additions include SAFe, PMP, PRINCE2, ServiceNow or ITIL certifications. The role description alternates between Portfolio/Program Manager and Delivery Director, while the supplied title specifies AD/Director level; work mode is not specified.
Position summary
- Location
- United Kingdom
- Workplace
- Hybrid
- Employment
- Contract
- Experience
- Minimum 18 years and Maximum 20 years
Role overview
Why This Role Matters.
This is a contract, London-based AD/Director-level role leading end-to-end delivery of a large ServiceNow transformation for a telecom client. The role requires 18+ years in IT or digital transformation, including 10+ years managing large enterprise programs, and strong experience with multi-vendor delivery and scaled Agile approaches such as SAFe. Candidates need strong ServiceNow platform understanding across areas including ITSM, ITOM, CMDB, TSOM, TSM and integrations; hands-on platform experience is not mandatory. Remedy service assurance knowledge is also mentioned, while preferred additions include SAFe, PMP, PRINCE2, ServiceNow or ITIL certifications. The role description alternates between Portfolio/Program Manager and Delivery Director, while the supplied title specifies AD/Director level; work mode is not specified.
Your Impact
Deliver Enterprise Value
Help organisations solve complex business problems through modern technology, consulting expertise and measurable outcomes.
Collaboration
Work Across Teams
Collaborate with consultants, architects, engineers and client stakeholders throughout the project lifecycle.
Growth
Learn Continuously
Gain exposure to enterprise technologies, certifications, mentoring and real-world project experience.
Career Path
Grow With Ubique
Build a long-term consulting career with opportunities to take on greater responsibility and leadership over time.
Responsibilities
What You'll Be Doing.
Every role at Ubique contributes directly to solving meaningful business challenges for our clients.
02
Manage multiple workstreams including ITSM, ITOM, CMDB, TSOM, TSM, CSM, and integrations.
03
Drive program execution aligned with business transformation goals.
04
Establish and maintain program governance frameworks.
05
Lead program execution using Scaled Agile frameworks (SAFe / Large Scale Agile).
06
Coordinate across multiple Agile Release Trains (ARTs) and Scrum teams.
07
Program Increment (PI) Planning
08
Release Planning
09
Ensure cross-team dependencies are managed effectively.
10
Manage delivery across multiple vendors, system integrators, and internal teams.
11
Ensure alignment across vendors on
12
Delivery timelines
Technology stack
Tools & Technologies.
The platforms and technologies you'll use to build modern, enterprise-grade solutions.
01
ServiceNow
Required
02
ServiceNow ITSM
Required
03
ITSM
Required
04
ITOM
Required
05
CMDB
Required
06
TSOM
Required
07
TSM
Required
08
CSM
Required
09
ServiceNow integrations
Required
10
Integration architecture
Required
11
Remedy
Required
12
SAFe
Required
13
Scaled Agile
Required
14
Agile Release Train
Required
15
ART
Required
16
Program Increment
Required
17
PI Planning
Required
18
PMO
Required
19
ITIL
Required
20
Telecom service assurance
Required
Requirements
Skills & Experience.
We value curiosity, collaboration and continuous learning. If you don't meet every requirement but believe you can make an impact, we'd still love to hear from you.
Essential
Required Qualifications
18+ years of IT or digital transformation experience
10+ years managing large enterprise programs
Large telecom or enterprise platform program delivery
Multi-vendor and global delivery team management
Scaled Agile delivery, preferably SAFe, including ART coordination
Strong ServiceNow platform understanding, especially ITSM, ITOM, CMDB, TSOM, TSM and integrations
Program governance, planning and delivery management
Executive stakeholder, financial, risk and dependency management
Preferred
Nice to Have
Remedy service assurance experience
SAFe Program Consultant (SPC) or SAFe Agilist certification
PMP certification
PRINCE2 certification
ServiceNow certification
ITIL certification
What you'll gain
More Than Just A Job.
We're committed to helping every team member grow professionally, personally and technically while working on meaningful projects.
Global Exposure
Collaborate with international clients and multicultural teams on enterprise programmes.
Continuous Learning
Expand your expertise through mentoring, certifications and hands-on project experience.
Career Growth
Take ownership, develop leadership skills and grow your consulting career over time.
Flexible Working
Hybrid and remote collaboration designed around trust and delivering exceptional outcomes.
People First
Join a supportive culture where collaboration, respect and long-term relationships come first.
Enterprise Projects
Work on meaningful technology initiatives for leading organisations across industries.
Apply
Apply for AD/Director level – ServiceNow Telco Program
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